FREQUENTLY ASKED QUESTIONS
Q1. What payment options do you accept?
We accept payment via Paystack, bank transfer, and cash on delivery in Abuja only.
Q2. What courier services do you use for deliveries?
We use Speedyship, and Local channels for deliveries.
Q3. How long does it take for delivery?
Delivery usually takes 3-5 business days depending on your location.
Q4. Do you offer free shipping?
Yes, we offer free shipping for orders above N150,000 within Nigeria.
Q5. Do you ship internationally?
Yes, we ship worldwide.
Q6. How do I track my order?
You can track your order on our website by entering your order ID and email address.
Q7. Can I return a product if I am not satisfied with it?
At Arah Brand, we’re committed to your complete satisfaction. We want you to love our products as much as we do! To ensure a smooth shopping experience, please review our refund policy below.
Refunds for Damaged Products:
If you receive a product that is faulty, damaged, or incorrect, we sincerely apologize for the inconvenience. Arah Brand is happy to offer a full refund for such items. Please contact us within 3 days of receiving your order at ad***@ar*******.ng and we’ll guide you through the hassle-free return process.
Important to Note:
- To ensure a smooth refund, please keep the product in its original packaging.
- Arah Brand reserves the right to assess and address claims related to damaged or faulty items on a case-by-case basis.
Changes of Mind:
Due to the personal nature of our beauty products, we are unable to offer refunds for changes of mind. We recommend thoroughly reviewing the product description before placing your order to ensure it meets your expectations.
Still Unsure? We’re Here to Help!
If you have any questions about a product or its suitability for your needs, please don’t hesitate to contact us before your purchase. Our friendly team is happy to answer your inquiries and help you make an informed decision.
By following these guidelines, we hope to ensure a positive shopping experience for all our valued Arah Brand customers.
Q8. Is it safe to shop on arahbrand.com.ng?
Yes, it is safe to shop on our website. We use SSL encryption to protect your personal information and all transactions are processed securely.
Q9. Do you have a physical store?
Yes we do have a pickup location at
Snowwhite laundry and dry cleaning services – Suite 20A lebrex plaza, 47 Ajose Adeogun Street behind eterna filling station. Utako Abuja
Q10. Can I cancel my order?
Yes, you can cancel your order before payment.
Q11. Are your products cruelty-free?
Yes, all our products are cruelty-free.
Q12. Are your products vegan?
Yes, most of our products are vegan.
Q13. Do you offer samples?
Yes, we offer free samples with every order, upon request.
Q14. Can I buy in bulk?
Yes, you can buy in bulk. Please contact us for more information.
Q15. Are your products natural?
Yes, all our products are made from natural ingredients.
Q16. Are your products suitable for sensitive skin?
Yes, our products are suitable for all skin types, including sensitive skin.
Q17. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee.
Q18. Can I get personalized recommendations for my skin/hair type?
Yes, please contact us for personalized recommendations.
Q19. Do you offer discounts?
Yes, we offer discounts and promotions from time to time. Please sign up for our newsletter to stay updated.
Q20. What is your privacy policy?
You can find our privacy policy on our website.
Q21. Can I sign up for auto-replenishment?
Yes, you can sign up for auto-replenishment of your favorite products.
Q22. Can I customize my own incense blend?
Yes, please contact us for custom incense blends.
Q23. Do you offer consultations with a skincare expert?
Yes, we offer virtual consultations with a skincare expert. Please contact us for more information.
Q24. Are your products organic?
Our products are made from organic and natural ingredients, but they are not certified organic.
Q25. Can I leave a review for a product?
Yes, you can leave a review for a product on our website.
