FREQUENTLY ASKED QUESTIONS
Q1. What payment options do you accept?
We accept payment via Paystack, bank transfer, and cash on delivery.
Q2. What courier services do you use for deliveries?
We use DHL, FedEx, and Local channels for deliveries.
Q3. How long does it take for delivery?
Delivery usually takes 2-5 business days depending on your location.
Q4. Do you offer free shipping?
Yes, we offer free shipping for orders above N30,000 within Nigeria.
Q5. Do you ship internationally?
Yes, we ship worldwide.
Q6. How do I track my order?
You can track your order on our website by entering your order ID and email address.
Q7. Can I return a product if I am not satisfied with it?
Yes, you can return a product within 7 days of delivery if you are not satisfied with it.
Q8. Is it safe to shop on arahbrand.com.ng?
Yes, it is safe to shop on our website. We use SSL encryption to protect your personal information and all transactions are processed securely.
Q9. Do you have a physical store?
No, we are an online-only store.
Q10. Can I cancel my order?
Yes, you can cancel your order before it has been shipped.
Q11. Are your products cruelty-free?
Yes, all our products are cruelty-free.
Q12. Are your products vegan?
Yes, most of our products are vegan.
Q13. Do you offer samples?
Yes, we offer free samples with every order, upon request.
Q14. Can I buy in bulk?
Yes, you can buy in bulk. Please contact us for more information.
Q15. Are your products natural?
Yes, all our products are made from natural ingredients.
Q16. Are your products suitable for sensitive skin?
Yes, our products are suitable for all skin types, including sensitive skin.
Q17. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee.
Q18. Can I get personalized recommendations for my skin/hair type?
Yes, please contact us for personalized recommendations.
Q19. Do you offer discounts?
Yes, we offer discounts and promotions from time to time. Please sign up for our newsletter to stay updated.
Q21. Can I sign up for auto-replenishment?
Yes, you can sign up for auto-replenishment of your favorite products.
Q22. Can I customize my own incense blend?
Yes, please contact us for custom incense blends.
Q23. Do you offer consultations with a skincare expert?
Yes, we offer virtual consultations with a skincare expert. Please contact us for more information.
Q24. Are your products organic?
Our products are made from organic and natural ingredients, but they are not certified organic.
Q25. Can I leave a review for a product?
Yes, you can leave a review for a product on our website.